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Amendment Two (02) done to Request for Quotation No. 140A0918Q0248 as follows:
1. To include the revise bid schedule: (Provide your quote based on SOW and provide a detailed breakdown on the bid to be submitted)
Continuing services for IT Support Block Time at 1 each of $_____ X 315 hrs = $___________
GRAND TOTAL: $______________________
2. To include the Statement of Work:
On an annual basis, Wingate Elementary School requires the professional services and support of a local IT provider who has access to our network and staff requests via remote support and scheduled on site visits as often as necessary, historically two times per month. Wingate Elementary School hosts a variety of high-end network solutions including Cisco, Meraki, virtual hosts, and the like. The tasks to be performed are as follows:
¿ 30 minute first-response; 2-hour resolution for critical tickets, 4-hour for High-Priority and NBD for Medium Priority tickets. Low priority tickets to not have an SLA and will be completed in chronological order unless otherwise directed by the district.
¿ The IT Support Services contract includes the support and maintenance of the existing network infrastructure. This includes proactive monitoring and maintenance of servers, critical workstations, switches, backups, routers, firewalls, phone systems (if applicable) and internet connections. It also includes the labor & necessary travel to fix any problems with the existing infrastructure. We will have unrestricted access to our Autotask Service Desk Ticketing System, where you can review up-to-minute reports for all service that we¿ve performed for your company, detailing the service that was performed, the user that the service was provided for and the specific system that was worked on
¿ User Account Management
1. Account creation and resets, request for account privilege change requests
2. Requests for End User account activation, suspension and termination
3. Single Sign-On support and planning across systems via LDAP and platform specific API¿s
¿ Patch Management
¿ Systems Software (i.e., operating systems, utilities)
¿ Third Party connectivity and interfaces support
¿ Network components and circuits, and internet connectivity (e.g., WAN, LAN)
¿ Client Network Configuration Management
¿ 24X7 Server & Workstation Monitoring
¿ Disk Space, Partition and Usage Management
¿ Software Deployment
¿ End User Remote Control
¿ Management, maintenance, and upgrades of all servers and VM¿s
¿ Installs, Moves, Add, Changes and Disposals
¿ Support with asset management and inventory control
¿ Hardware (e.g., desktops, laptops, tablets, servers, VoIP Phones)
¿ Commercial Office Productivity Software Support (e.g., Google Suite, Google Classroom, Office and Office365, Adobe)
¿ Third Party Application Support (e.g., PowerSchool, Edgenuity, TieNet)
¿ All State Mandated Testing and District approved assessment/educational apps Support (PARCC, I-ready, SBA, EOC¿s, Discovery Map¿)
The stated purpose of this response is to provide IT Support Services to Wingate Elementary School as service requests arise from the IT staff. We will need a vendor that is familiar with Wingate Elementary School technical network systems therefore we are asking for a vendor that will take proactive steps to maintain performance and identify and potential issues that could threaten the performance and the reliability of the IT infrastructure. We will need a vendor that will provide both on-site and remote support as needed.
After reviewing past performances, Wingate Elementary School have determined an increase in hours is unnecessary and have kept our proposed 315 hours of IT Support requested, which provides the school with the best value. We request Vendor to respond to any IT support request until the 315 hours have been exhausted or until the stated contract period expires. The vendor will provide service reports and updates throughout the contract as well as conduct on-site network review meetings with the appropriate School personnel.
3. To extend the offer due date to September 5, 2018 at 5:00 p.m. (COB) and will not be extended.
4. Also include with your quote Section M-Evaluation Factors that is listed.
ALL OTHER TERMS AND CONDITIONS ARE TO REMAINS THE SAME IN FULL FORCE AND EFFECT
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